Request This Item
Catalog Item

NOTEbookS Catalog (Books & Tapes)
Title: How to give exceptional customer service
Alternate Title: Strategies for 2000 and beyond
Author/Speaker: Ford, Lisa
Edition: Format: Videotape
Publisher: CareerTrack Location: Chicago
Pub Date: (c1999) Call Number: VT045
URL:
General Comments: Volume 1: Understanding the customer service experience. Volume 2: Looking through the customer's eyes. Volume 3: Developing essential customer service skills. Volume 4: Dazzling the difficult customer. Volume 5: Overcoming challenging situations. Volume 6: Establishing winning attitudes. Volume 7: Building service stars and service teams. Volume 8: Creating a powerful corporate culture., This item is available for loan to association/board staff, upon request. Call Information Central at 800/874-6500.
Availability:
Item
Status
Copy Number
Volume
25290
25291
25292
25293
25294
25295
25296
25297
05741
25298
Available
C1
C1
C1
C1
C1
C1
C1
C1
C1
C2
V1
V2
V3
V4
V5
V6
V7
V8
Workbook
Workbook

Outstanding Reserves
1
Subjects: CUSTOMER SERVICE

LEADERSHIP

MANAGEMENT

Contents:
Rich Text:

Editor:
Abstract:
Language:

Call Number: VT045
Pub. Place: Shawnee Mission, KS
Pub. Date: (c1999)
Volume(s): 8
Circulation: Circulating